LensWay Customer Service Center

How may we assist you?

Top Questions

  • What is the Status of My Order?

    We will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order, if it has shipped in the last 30 days, on our website. Just click on "Track My Order" at the top of the screen.

  • Ordering By Phone

    To order by phone, please call Customer Care toll free at 1-877-LENSWAY (1-877-536-7929).

    For Customer Care Hours, please see Hours of Operation.

  • Shipping Methods, Times and Prices

    NORTH AMERICA

    Your order may include up to a 7% Handling and Insurance surcharge to ensure your product is safely delivered to your door. This insurance also covers you if your contact lens prescription changes. If this is the case, you can return your unexpired, unopened boxes and we will ship you new lenses to match your new prescription.

    United States

    Please note, for our United States contact lens customers only, these shipping times apply after verification of your prescription.

    • USA USPS Priority Delivery (3-5 business days after processing) is $4.95 USD
    • USA FedEx Express Delivery (1-2 business days after processing) is $9.95 USD

    Canada

    • Canada Post Priority Delivery (3-5 business days after processing) is $9.95 USD
    • Canada FedEx Express Delivery (1-2 business days after processing) is $12.95 USD

    INTERNATIONAL

    • International Priority (Global Express Priority Mail: estimated 10-15 business days including processing) is $19.95 USD

    We apologize for the inconvenience, but we are not able to send FedEx deliveries to PO boxes. FedEx Overnight or 2-Day delivery is not available for International destinations at this time.


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  • What types of Contact Lenses are Available?

    An Eye Care Practitioner is the only person that can recommend and prescribe a particular type of contact lens to a patient. However, there are different types of contact lenses available with slightly different purposes.

    Daily-wear soft lenses

    Made of soft, flexible plastics that allow oxygen to pass through to the eyes.

    • very short adaptation period
    • more comfortable and more difficult to dislodge than RGP lenses
    • available in tints and bifocals
    • great for active lifestyles

    Daily-wear disposable soft lenses

    Single-use, daily wear lens that are designed to be worn for a single day, discarded at night, and replaced with a brand new pair.

    • typically no lens care is required
    • assures fresh and clean lenses when replaced
    • great for active lifestyles

    Extended-wear soft lenses

    Available for overnight wear. Made of soft, flexible plastics that allow oxygen to pass through to the eyes.

    • can usually be worn without interruption, even while sleeping, up to a maximum number of days

    Frequent & planned replacement soft lenses

    Soft daily or extended wear lenses that are replaced on a planned schedule, normally every two weeks, monthly or quarterly.

    • assures fresh and clean lenses when replaced
    • available in most prescriptions
    • spare lenses conveniently on hand

    Rigid Gas Permeable (RGP)

    Made of slightly flexible plastics that allow oxygen to pass through to the eyes

    • vision may be sharper than with soft contact lenses
    • easy to put on and to care for
    • durable with a relatively long life (1-2 years)
    • available in tints (for handling purposes)
    • daily-wear and extended-wear designs available
    • planned replacement schedule also available
  • Is Prescription Verification Necessary?

    There are two main reasons that you need a prescription for contact lenses.

    All contact lenses are different. They are made with different materials, and parameters such as diameter and base curve can be different sizes. For example, a patient who is prescribed Acuvue 2 Enhancers with a base curve of 8.3 has been fitted for that brand and size specifically, and a lens like Freshlook Colorblends with a base curve of 8.6 might not fit properly.

    Also, on February 4, 2004, the FTC enacted the "Fairness to Contact Lens Consumers Act" in the United States. The Act states that any time an Eye Care Provider (ECP) conducts a contact lens fitting, that they must provide the patient with a paper copy of their prescription (whether or not the patient requests it). This enables the patient to take their prescription and purchase their Contact Lenses from a variety of sources, not just the original ECP.

    Under the Act, contact lens sellers must verify that American patients have had a contact lens fitting and that the prescription is not expired (verification). This Act only applies to US customers.

  • View all FAQ's

Contact Information

LensWay.com
2500 - 268 Bush St.
San Francisco, CA 94104
Fax: 1-877-850-6855
LensWay.com

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Customer Testimonials

Renee Smith, Denver CO

I can not put together the words to fully describe my satisfaction with Lensway. I can not believe the quality, the pricing as well as the speed of service. I did have to make an adjustment to the nose pad, but was amazed when I searched my package there was a glassed tool included, and a key chain at that! I wanted to let you know that I am completely satisfied and still bewildered that my glasses costed less than what a local outlet would charge just for the scratch coating.

All the best!

Renee

Payment Types

We accept the following methods of payment: We accept Visa, MasterCard, American Express, and Discover

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